Terms of Service

Welcome to Bloomy. These Terms of Service (“Terms”) govern your access to and use of the Bloomy website, application, learning platform, AI tutoring features, parent dashboard, billing features, and related services (collectively, the “Service”) operated by Bloomy (“we,” “us,” or “our”). By creating an account, starting a trial, purchasing a subscription, or using the Service, you agree to these Terms. If you do not agree, do not use the Service.

If you subscribe or create an account on behalf of a child, you represent that you are the child’s parent or legal guardian, that you are at least 18 years old, and that you have authority to consent to the child’s use of Bloomy and to bind yourself and the child to these Terms.

1. About the Service

Bloomy is an AI-powered, supplemental English Language Arts (ELA) learning platform designed for students in grades 4 through 12. The Service provides personalized reading comprehension instruction, writing and language practice, mastery assessments, spaced review, progress reporting, and AI-powered tutoring through an interactive tutor called BloomyBot.

The Service is educational and supplemental. It is not a substitute for formal schooling, special education services, professional tutoring, therapy, counseling, medical advice, or legal advice. Bloomy does not guarantee any particular academic outcome, grade, test score, placement decision, or school admission result.

2. Accounts & Eligibility

2.1 Parent Accounts

Only adults who are at least 18 years old may create a parent account or purchase a family subscription. You are responsible for all activity under your account and for supervising each child’s use of the Service.

2.2 Child Profiles

After parent account setup and checkout, you may create one or more child profiles under your account. Each child profile receives its own learning path, progress data, and AI tutoring history. Children may not create their own Bloomy accounts independently. Child profiles are managed by the parent account holder.

2.3 Age, Identity, and Parent Consent Verification

You agree to provide accurate account, checkout, and child-profile information. We may take reasonable steps to verify your age, identity, parent or guardian status, and authority to consent to a child’s use of Bloomy. If we cannot verify required consent or reasonably believe account information is inaccurate, we may limit, suspend, or terminate the affected account or child profile.

2.4 Account Security

You are responsible for maintaining the confidentiality of your login credentials and for promptly notifying us at hello@bloomylearning.com if you believe your account has been compromised. Sharing account credentials outside your household is not permitted.

3. Family Subscriptions, Trial & Billing

3.1 Family Plan

Bloomy offers one family subscription plan with access to the full Bloomy experience for the number of child seats selected at checkout. There are no feature tiers for families. Each paid child seat is for one child profile in your household.

3.2 Current Family Pricing

Current standard family pricing is:

• Monthly: $19 per month for the first child, $9 per month for the second child, and $5 per month for each additional child after that.
• Annual: $149 per year for the first child, $71 per year for the second child, and $39 per year for each additional child after that.

The exact price, billing cadence, number of child seats, trial length, taxes, and any discount applied will be shown before you complete checkout. If there is a conflict between this section and the amount shown in checkout, the checkout page controls for that purchase.

3.3 Fourteen-Day Free Trial

Family subscriptions include a 14-day free trial unless checkout states otherwise. You must provide a valid payment method to start the trial. You will not be charged during the trial. Unless you cancel before the trial ends, your subscription will automatically convert to a paid subscription at the end of the 14-day trial and your payment method will be charged for the monthly or annual plan you selected.

Trial access is intended for evaluating Bloomy with your household. We may limit repeat trials, abusive trial creation, or attempts to obtain multiple free trials for the same household.

3.4 Automatic Renewal

After the free trial converts, your subscription automatically renews at the end of each billing period unless you cancel before the renewal date. Monthly subscriptions renew monthly. Annual subscriptions renew yearly. You authorize Bloomy and its payment processor to charge your payment method for recurring subscription fees, applicable taxes, and any other amounts disclosed at checkout.

3.5 Promotion Codes & Discounts

Bloomy may offer promotion codes, coupons, or other discounts. Promotion codes must be entered before checkout is completed and are subject to the terms shown with the code or in checkout, including expiration dates, eligibility limits, plan restrictions, duration, and maximum redemption limits. Discounts apply only to the charges and billing periods stated in checkout. Discounts have no cash value, may not be transferred, and may not be combined unless checkout allows it. Refunds, if any, are based on amounts actually paid after discounts.

3.6 Changing Child Seats

You may be able to add or remove child seats through your parent account billing settings, the Stripe Customer Portal, or by contacting Bloomy. Additional child seats are charged at the then-current add-on price shown before confirmation and may be prorated for the remainder of the current billing period. Removing a child seat does not create a partial refund for the current billing period unless checkout states otherwise, Bloomy approves a refund, or a refund is required by law, but it may reduce future renewal charges.

3.7 Taxes

Prices may not include applicable taxes. If taxes are required, they will be calculated and displayed during checkout or on your receipt. You are responsible for any taxes, duties, or similar charges associated with your purchase, except taxes based on Bloomy’s income.

3.8 Price Changes

Bloomy may change pricing for future subscriptions or renewals. We will provide notice of material price changes before they take effect. If you do not agree to a price change, you may cancel before the change applies to your subscription. Existing promotion-code discounts continue only for the duration and scope stated when the discount was applied.

3.9 Purchase Confirmation

After purchase, Bloomy or its payment processor will send a confirmation or receipt to the email address used at checkout. The confirmation will include or link to the subscription terms, cancellation policy, and information about managing your subscription.

4. Cancellation & Refunds

4.1 Cancellation

You may cancel your family subscription at any time online through your parent account billing settings or the Stripe Customer Portal made available for your subscription. You may also contact hello@bloomylearning.com for help. To avoid the first paid charge after a trial, cancel before the 14-day trial ends. To avoid a renewal charge, cancel before the renewal date. When you cancel after a paid subscription has started, you and your child profiles will retain access through the end of the current paid billing period unless we state otherwise or you request immediate account termination.

4.2 Refunds

Monthly subscription charges are non-refundable once charged, except where required by law or where Bloomy determines a refund is appropriate. Annual subscriptions may be eligible for a prorated refund if you request cancellation within 30 days of the initial annual charge or most recent annual renewal. Refund requests should be sent to hello@bloomylearning.com. Refunds are calculated based on the amount actually paid after discounts and may exclude taxes, payment processing costs, or amounts that cannot be refunded under applicable law.

4.3 Failed Payments

If your payment method fails, we may retry the charge, ask you to update your payment method, suspend access, or cancel your subscription. You remain responsible for unpaid amounts unless your subscription is cancelled or the amount is waived.

5. Parent Consent & Children’s Privacy

Bloomy is designed for children to use under parent or guardian supervision. By starting a trial, purchasing a family subscription, accepting these Terms in checkout, and creating child profiles, you provide parental consent for Bloomy to collect, use, and disclose your child’s personal information as described in our Privacy Policy. Before checkout, Bloomy’s family plan builder may ask for non-name setup details such as learner age, grade level, goals, routine preference, and whether diagnostic data is available, and Bloomy account setup collects parent name, email, and password or OAuth account information. Stripe Checkout collects payment information and the number of child seats purchased. Child names, score files, learning responses, AI tutoring messages, and voice transcripts if a voice feature is enabled are collected only after parent account setup, checkout, and child profile creation.

You may review, correct, export, or request deletion of your child’s personal information, and you may withdraw consent for future collection, by using available account tools or contacting hello@bloomylearning.com. Withdrawal of consent may require us to terminate the affected child profile or family subscription if the requested collection is necessary to provide the Service.

Where available, your parent dashboard may let you review child profile information, progress data, mastery data, learning history, and AI tutoring chat logs for child profiles under your account.

6. Acceptable Use

You agree not to, and not to permit any child using your account to:

• Use the Service for any unlawful purpose or in violation of any applicable law or regulation.
• Attempt to access accounts, data, systems, or features you are not authorized to access.
• Interfere with, disrupt, overload, scrape, reverse engineer, or compromise the Service.
• Transmit harmful, abusive, harassing, sexually explicit, violent, discriminatory, or otherwise inappropriate content.
• Use automated tools, bots, scripts, or credential sharing to access the Service, except where expressly authorized by Bloomy.
• Resell, sublicense, commercially exploit, copy, or redistribute Bloomy content or software.
• Use Bloomy content, data, outputs, system behavior, or access to the Service to train, fine-tune, benchmark, evaluate, or develop external artificial intelligence or machine learning models, datasets, or competing services without Bloomy’s written permission.
• Attempt to manipulate, bypass, or falsify diagnostic, mastery, progress, or assessment results.

We may suspend or terminate access if we reasonably believe these Terms have been violated, if use of the Service creates risk for other users or Bloomy, or if we are required to do so by law.

7. AI Tutoring

7.1 Nature of AI Interactions

BloomyBot is an artificial intelligence tutoring feature, not a human tutor. It is designed to provide Socratic-style guidance, hints, and explanations that help students reason through ELA tasks.

BloomyBot may be unavailable or locked during mastery assessments or other independent-work activities so students can demonstrate what they have learned without AI assistance.

7.2 AI Limitations

AI-generated responses may be incomplete, inaccurate, or inappropriate despite safeguards. BloomyBot is not designed for emergency support, mental health support, medical advice, legal advice, or crisis intervention. If your child is experiencing an emergency or safety issue, contact the appropriate emergency, medical, or crisis resource.

7.3 Chat Logging & Safety Review

Bloomy logs AI tutoring interactions to provide the Service, show progress, support safety review, debug issues, and improve educational quality. Bloomy may use automated systems and human review to investigate safety concerns, abuse, technical issues, or reported content. Our Privacy Policy explains how AI interaction data is handled.

7.4 AI Inputs, Outputs, and Sensitive Information

You and your child are responsible for the prompts, messages, written responses, lesson submissions, and other content submitted to AI features. Do not submit sensitive personal information through BloomyBot or other AI features, including full names, home addresses, phone numbers, passwords, financial information, health information, government identifiers, or information about emergencies or self-harm. AI outputs may be similar for different users, are not guaranteed to be unique, and should be reviewed by a parent, guardian, or teacher when used for important decisions.

7.5 Voice and Microphone Features

Bloomy may offer voice, speech, text-to-speech, or microphone-enabled features. If a microphone feature is enabled, your device may ask for permission before audio is captured, and you may disable microphone access through your device or browser settings. Voice input may be transmitted to Bloomy or service providers to transcribe speech, generate educational responses, provide accessibility features, and support safety review. Voice transcripts are treated like AI tutoring interactions under these Terms and our Privacy Policy.

7.6 Third-Party AI Services and Feature Changes

AI, speech, and voice features may depend on third-party service providers. Those features may be unavailable, delayed, rate-limited, modified, or discontinued. Bloomy does not permit third-party AI providers to use identifiable child personal information sent by Bloomy to train their general-purpose models, but third-party providers may process information as described in our Privacy Policy and their applicable service terms.

8. Intellectual Property

8.1 Bloomy Content

Bloomy and its licensors own the Service, including software, designs, curriculum, lessons, passages, questions, assessments, AI prompts and outputs generated by Bloomy systems, trademarks, logos, and related materials. Subject to these Terms, Bloomy grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for personal, non-commercial educational use by your household.

8.2 User and Student Content

You and your child retain ownership of original content submitted through the Service, such as written responses or chat messages. You grant Bloomy a limited license to host, process, display, analyze, and use that content as necessary to provide, maintain, secure, support, and improve the Service as described in these Terms and the Privacy Policy. We do not sell user or child content.

8.3 Copyright Concerns

If you believe content available through Bloomy infringes your copyright, contact hello@bloomylearning.com with enough information for us to review the concern, including identification of the copyrighted work, the location of the material at issue, your contact information, a statement that you have a good-faith belief the use is not authorized, a statement that the information you provide is accurate and that you are authorized to act for the copyright owner, and your physical or electronic signature. We may remove or disable access to allegedly infringing material and may terminate repeat infringers where appropriate. If you believe material was removed by mistake, contact us with a counter-notice explaining the issue.

9. Data Portability & Deletion

You may request an export or deletion of your child’s personal information by contacting hello@bloomylearning.com. Upon account termination, we will delete child personal information within 30 days, except where retention is required by law, needed for security, billing, dispute resolution, or compliance, or where the data has been de-identified or aggregated so it no longer identifies a child.

10. Third-Party Services

Bloomy uses third-party service providers, including payment processors, hosting providers, email providers, analytics providers, AI service providers, speech-to-text or text-to-speech providers if voice features are enabled, and support tools, to operate the Service. Third-party services may process information as described in our Privacy Policy. We are not responsible for third-party websites or services that are not controlled by Bloomy.

11. Feedback

If you send us feedback, suggestions, or ideas, you grant Bloomy a perpetual, worldwide, royalty-free license to use them without restriction or compensation, provided we do not publicly identify you or your child as the source without permission.

12. Disclaimer of Warranties

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE. TO THE MAXIMUM EXTENT PERMITTED BY LAW, BLOOMY DISCLAIMS ALL WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, AVAILABILITY, SECURITY, AND RELIABILITY. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF HARMFUL COMPONENTS, OR THAT AI-GENERATED CONTENT WILL ALWAYS BE ACCURATE OR APPROPRIATE.

13. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, BLOOMY SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST DATA, LOST GOODWILL, BUSINESS INTERRUPTION, OR SUBSTITUTE SERVICES, ARISING OUT OF OR RELATED TO THE SERVICE OR THESE TERMS, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, BLOOMY’S TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THE SERVICE OR THESE TERMS SHALL NOT EXCEED THE AMOUNT YOU PAID TO BLOOMY FOR THE SERVICE IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM.

14. Indemnification

You agree to indemnify and hold harmless Bloomy, its officers, directors, employees, contractors, and agents from and against claims, liabilities, damages, losses, and expenses, including reasonable attorneys’ fees, arising out of or related to your or your child’s misuse of the Service, violation of these Terms, violation of law, or infringement of third-party rights.

15. Termination

You may stop using the Service at any time. We may suspend or terminate access if you violate these Terms, fail to pay required fees, create risk for the Service or other users, or if we discontinue the Service. Upon termination, your right to access the Service ends, but sections that by their nature should survive will survive, including payment obligations, intellectual property provisions, disclaimers, liability limits, indemnification, dispute terms, and privacy-related rights.

16. Changes to These Terms

We may update these Terms from time to time. If changes are material, we will provide notice by email, through the Service, or by another reasonable method before the changes take effect where required. Your continued use of the Service after updated Terms become effective means you accept the updated Terms. If you do not agree, you must stop using the Service and cancel your subscription.

17. Governing Law & Disputes

These Terms are governed by the laws of the State of California, without regard to conflict-of-law rules. Any dispute arising out of or relating to these Terms or the Service shall be resolved exclusively in the state or federal courts located in San Francisco County, California, and you consent to personal jurisdiction and venue in those courts.

18. General

• Entire Agreement. These Terms, together with our Privacy Policy and any checkout terms presented to you, are the entire agreement between you and Bloomy for the Service.
• Severability. If any provision is found unenforceable, the remaining provisions continue in effect.
• No Waiver. Our failure to enforce a provision is not a waiver of that provision.
• Assignment. You may not assign or transfer these Terms without our consent. We may assign our rights and obligations as part of a merger, acquisition, financing, reorganization, sale of assets, or similar transaction.
• Electronic Communications. You consent to receive transactional emails, receipts, billing notices, trial notices, legal notices, and account communications electronically at the email address associated with your account or checkout.

19. Contact Us

Questions about these Terms, billing, cancellation, refunds, or child privacy may be sent to:

Bloomy
Email: hello@bloomylearning.com
Website: www.bloomylearning.com